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Our Newsletter


Policies

ORDERING INFORMATION
To order, call toll-free 877.437.8273, Monday through Friday, 
8 a.m. to 5 p.m. EST, or mail/fax orders to:

Great Lakes Multimedia Supply, Inc.
1307 Allen Drive, Suite D
Troy, Mi 48083
248.588.9398 (fax)


If a phone order is followed by a purchase order, the purchase order must be marked "confirming" to avoid the possibility of a duplicate shipment.

TERMS OF SALE
Terms are Net 30 Days (upon credit approval). Outstanding past-due balances are subject to a finance charge of 1.5% per month. New orders will not be shipped while there is a past-due balance.

CREDIT
For new accounts that have not established credit with Great Lakes, sufficient time should be allowed to obtain proper credit information. We require a bank reference plus two trade references. A credit application can be mailed, faxed or emailed to you and returned to us upon completion. Initial orders may generally be shipped via COD or by advance payment.

DROP SHIP POLICY
Product may be drop shipped direct from the manufacturer, excluding Alaska and Hawaii in case-load quantities. Please check with a CSR for complete manufacturer's minimums.

FREIGHT SHORTAGES OR DAMAGES
All shipments must be inspected carefully before signing the freight bill. The customer must note all damage, shortage, or loss directly on the freight bill. Concealed damage is the responsibility of the customer and must be reported to the carrier at time of equipment delivery. Failure to do so places responsibility for loss with the customer. The customer must take necessary steps to obtain carrier damage inspection reports. Great Lakes Customer Service department must be notified at 877.437.8273, so that we can help the customer obtain a claim settlement.

RETURN POLICY
Product may not be returned without a return authorization number, which must be obtained within 30 days of receipt of product. No credit will be issued on any unauthorized return. Please call Customer Service at 877.437.8273 for a RA#. Returned tape must be shipped to Great Lakes prepaid. All returns are subject to a restocking fee based on manufacturing restrictions. ALL SALES ARE FINAL ON VIDEO EQUIPMENT.

RETURNED CHECK POLICY
All returned checks are subject to a $25 service charge.

CREDIT CARDS
Visa, MasterCard, Discover, and American Express are generally accepted.
877.437.8273 (toll free)
Sales@glmms.net
248.588.9398 (fax)

All terms, conditions, specifications, and prices are subject to change without notice.